HOW TO DELIGHT YOUR CUSTOMER

A list of Customer Delight moments must haves. This could be your guide to ensuring business moments with you are in fact delightful. You don’t need to hit all of these markers every time, but try and hit at least four this week:

1. It produces a wow reaction (how you see it? eyebrows go up).

2. It feels generous.

3. It has a personal touch.

4. It makes the customer feel valued.

5. It’s real.

6. It creates a ‘talking point’.

simon severinoComment